Refund Policy

At Aviafy, ensuring our customers' satisfaction is our priority. We understand that sometimes things don't go as planned, and we are committed to resolving any issues fairly and transparently.

Eligibility for Refunds

We offer full or partial refunds under specific circumstances including:

• Service Unavailability: If our platform experiences significant downtime exceeding our Service Level Agreement (SLA) guarantees.
• Billing Errors: In the event of duplicate charges or incorrect billing amounts due to a system error.
• Cancellation Policy: You may cancel your subscription at any time. If you cancel within 14 days of your initial purchase and have not extensively utilized the service, you may be eligible for a refund.
• Non-Refundable Items: Please note that one-time setup fees or consulting services are generally non-refundable once the service has been delivered.

How to Request a Refund

To initiate a refund request, please contact our support team at myaviafy@gmail.com with your Order ID and a brief explanation of the issue. Our billing department will review your request within 24-48 hours. Approved refunds are typically processed back to the original method of payment within 5-10 business days, depending on your bank's processing times.